Shipping policy

Thank you for shopping with SCRUBHAUS!

Because every item is made to order, please review our shipping policy before placing your order.

Order Processing

All orders are processed within 2–5 business days.

Once your order has been produced and shipped, you will receive a confirmation email containing your tracking number.

Please note that order processing time is separate from shipping time.

Estimated Delivery Times

Estimated delivery times are as follows:

- United States: 5–10 business days

- Canada: 7–14 business days

- International: 10–20 business days

Please note that these are estimated delivery times and may vary depending on your location and local carrier.

Shipping Confirmation & Tracking

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number.

Tracking information may take 24–48 hours to become available after your package has been handed over to the shipping carrier.

Shipping Delays

While we do our best to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control, including:

- Severe weather conditions

- Customs inspections

- Carrier delays

- Public holidays

- High shipping volumes

SCRUBHAUS is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you notice an error, contact us within 12 hours of placing your order.

Once an order has been shipped, we are unable to change the shipping address or redirect the package.

Lost Packages

If your tracking information shows no movement for 14 consecutive days, please contact us.

After confirming the package has been lost with the shipping carrier, we'll send you a replacement at no additional cost.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it:

- Check around your property.

- Ask family members or neighbors.

- Contact your local post office or shipping carrier.

If you're still unable to locate your package, please contact us within 7 days of the delivery date, and we'll do our best to assist you.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or additional fees imposed by your country's customs authorities.

These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us.

Email: support@scrubhaus.com

Our customer support team typically responds within 24–48 business hours.